Microsoft CRM 4.0 Certification

Exam #: MB2-631

Exam name: Microsoft Dynamics CRM 4.0 Customization and Configuration Certification Exam

Training Materials:
8912: Customization and Configuration in Microsoft Dynamics CRM 4.0

Alternative link
8912: Customization and Configuration in Microsoft Dynamics CRM 4.0

Exam Topics

Configuring Your Deployment – 28%
Configuring Business Units
Configuring Security
Configuring Users and Teams
Configuring Organizational Settings
Configuring Multi-User Interface Language Packs
Configuring Currency Exchange Rates

Customizing Forms and Views – 12%
Customizing Forms
Customizing Views
Publishing Forms and View Changes

Customizing Entities and Attributes – 32%
Maintaining Custom Attributes
Maintaining Custom Entities
Maintaining Custom Entity Icons
Renaming Entities
Translating Customized Entity Labels

Customizing Relationships and Mappings– 20%
Relationship Concepts
1:N Relationship Behavior
Creating 1:N Relationships
Creating N:N Relationships
Entity Mappings

Maintaining Organizations– 8%
Core Concepts – Multi-tenancy and the Configuration DB
Managing Additional Organizations
Importing Organizations
Maintaining Servers and Licenses

Sample Questions:

MB2-631.pdf

MB2-631.vce

Alternative link:

MB2-631.pdf

MB2-631.vce

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Exam #: MB2-632

Exam name: Microsoft Dynamics CRM 4.0 Applications Certification Exam

Training Materials:
8913: Applications in Microsoft Dynamics CRM 4.0

Alternative link:

8913: Applications in Microsoft Dynamics CRM 4.0


Exam Topics

Microsoft Dynamics CRM Concepts – 34%

Understanding Microsoft Dynamics Software
Multi-lingual User Interface and Multi-currency
Customer-centered view
Using Microsoft Dynamics CRM for Office Outlook

Sales – 18%
Microsoft Dynamics CRM Sales Concepts
Opportunity Management
Managing Leads
Sales Order Processing

Marketing – 16%
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns

Service Management – 18%
Managing Contracts
Managing Cases
Creating a Knowledgebase
Managing Service Queues

Service Scheduling – 14%
Understanding the Service Scheduling Life Cycle
Scheduling Services
Maintaining Users and Resources

Sample Questions:

MB2-632.pdf

MB2-632.vce

Alternative links:
MB2-632.pdf

MB2-632.vce

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Exam #: MB2-633

Exam name: Microsoft Dynamics CRM 4.0 Installation and Deployment Certification Exam

Training Materials:
8911: Installation and Deployment in Microsoft Dynamics CRM 4.0

Alternative link:
8911: Installation and Deployment in Microsoft Dynamics CRM 4.0

Exam Topics

Planning a Microsoft Dynamics CRM Implementation – 18%
Planning for Business Needs
Planning for Hardware
Planning for Software

Microsoft Dynamics CRM Installation – 24%
Understanding Installation Concepts
Understanding Server Roles
Understanding Security
Understanding the Software Installation Process

Microsoft Dynamics CRM E-mail Router – 12%
Microsoft Dynamics CRM E-mail Router Configuration Concepts
Configuring the E-mail Router

Microsoft Dynamics CRM for Microsoft Office Outlook – 20%
Installing the Outlook Client
Supporting the Outlook Client

Redeployment and Upgrading – 16%
Understanding the Redeployment Process
Understanding the Upgrade Process

Uninstalling and Repairing – 10%
Uninstalling Microsoft Dynamics CRM
Repairing Microsoft Dynamics CRM

Sample Questions:

MB2-633.pdf
MB2-633.vce

Alternative links:
MB2-633.pdf
MB2-633.vce

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Exam #: MB2-634

Exam name: MS CRM 4.0 Extending Microsoft Dynamics

Training Materials:
8969: Extending Microsoft Dynamics CRM 4.0
8912: Customization and Configuration in Microsoft Dynamics CRM 4.0

Alternative links:
8969: Extending Microsoft Dynamics CRM 4.0
8912: Customization and Configuration in Microsoft Dynamics CRM 4.0



Exam Topics

Extension Approach – 24%
Choosing Extension Technology
Licensing Requirements
Extending the Outlook Client
Security Considerations
Deployment Considerations

Web Service Programming – 24%
Connecting to CRM Web Services
Using CRM Data Types
Modifying Data
Querying Data
Using Requests and Response
Using Metadata
Exception Handling

Custom Workflow Activities – 10%Creating Custom Workflow Activities
Deploying Custom Workflow Activities
Troubleshooting Custom Workflow Activities

Developing Plug-ins – 16%
Creating Plug-ins
Deploying Plug-ins
Troubleshooting Plug-ins

Application Programming – 26%
Customizing Navigation
Adding Menus and Buttons
Using IFrames
Using the Form Object Model
Deploying ASP .Extensions

Sample Questions:

MB2-634.pdf

MB2-634.vce

Alternative links:

MB2-634.pdf
MB2-634.vce