Showing posts with label Email. Show all posts
Showing posts with label Email. Show all posts

Friday, October 14, 2016

Personal options in MS CRM system

In MS CRM each user can set personal options, which will be used in different places in CRM application.

To set personal options, user needs to go to options as shown below screen

In personal Option page, there are different tabs, which will allow user to set different options. 
  • General 
General tab has some basic setting like setting landing page, records per page, timezone, currency etc.

  • Select your home page and settings for Get Started panes

               To set landing page in CRM application. When user logged in into CRM system, which page user will see first. This will be set using this option.  User will specify which default pane and default tab, based on selected default pane and default tab user will be landed when logged in to CRM system. 
  • Set the number of records shown per page in any list of records

In CRM views / list how many records wants to see per page. Default option is 50, but user can 25, 50, 75, 100 and 250 records per page. 
  • Select the default mode in Advanced find
There are two different modes of Advanced find- Simple and Detailed, default option selected is Simple.  When user opens advanced find from any view/list, which has filters based on default mode set here, advanced find will show detailed filters. 

when advanced find mode = Simple , then advanced find will looks like 

when advanced find mode = Details then it looks like
  • Set the time zone you are in
Time zone that user wants to display for his current region. 
If you are using MS CRM for outlook, user need to set same time zone as outlook otherwise there will be some issue in mismatch in date and times, and might be cause problem in synchronizing data between CRM and outlook.  
  • Select a default Currency 
MS CRM supports multiple currencies, user can set default currency, so that when creating any records where currency is required, currency will automatically set based on selected value. 
If there is no currency selected in personal options, then organizations default currency will be used. e.g. if you are working for multi national company, and has offices in different country, and selling products in local currency. So when user from India, selling product in India, currency should be set to INR, instead of USD, other wise user need to change currency value each time when creating any sales records. 
  • Support high contrast settings
user can enable high contrast, if user is using high contrast setting for browser or operating system. 
  • Set the default country/ region code
Enable country/region code prefixing : Select this check box to enable the default calling code for your region.
Country/Region Code Prefix: Enter the value of your region’s calling code in the text box. For example, enter +1 for the United States.

  • View your user information
Link to view details about user. This link will open CRM systemuser entity form to show current user details.
  • Synchronization 
User can set preferences when data is synchronized between MS Dynamics CRM and Outlook or Exchange. 
User can view / manage online / offline filters, as well as view or manage synchronized filed. 
Only a system administrator can change the synchronizing fields.
  • Activities 
User can set default calendar view and work hours in this tab.
  • Default View
User can change default Calendar view to Day, Week or Month. 
  • Set your default work hours
User will set his default work hours.
  • Formats
User can set Number, currency , Time, date formats from this page. Based on formats selected by user, data will be represented to user. 
User can select any predefined formats commonly used in different countries, or based on his preferences, user can customize formats. 
  • Email Templates 
User can create or modify personal email templates and user can use those when sending emails to customers. 
Email templates creation option is based on user security role. 
  • Email Signatures 
User can create multiple signatures, which will be added to email, when sending to customer. 

For more detail information about email signature.

  • Email
  • Select whether other users can send email for you
You can allow other CRM users to send emails on your behalf. 
When you are using some common workflow to send emails or always wants to send all emails from some particular user, then you can set this option. 

Important: If you choose this option, other Microsoft Dynamics CRM users will be able to send email messages with or without your knowledge that display you as the sender.
  • Select the email messages to track in Microsoft Dynamics CRM

Track : Select the email messages that you want to automatically track in CRM.
                            All Email messages
                            Email messages in response to CRM email
                            Email messages from CRM Leads, Contacts and Accounts
                            Email messages from CRM records that are email enabled

             Configure Folder Tracking Rules : Set up folders to automatically track incoming email.

Automatically create records in Microsoft Dynamics CRM
Create : Select this option to allow CRM to create leads or contacts automatically from the information in tracked email messages.
View your Mailbox : Click this link to see your mailbox details.
  • Privacy 
User can set options about how to notify microsoft when error occurces in CRM. 
  • Languages
If your organization has installed multiple languages, then user can set preferred language for user interface  and help.
Default Language is English, when other language is installed, system administrator need to make sure all contains / labels are translated to all other available languages. 

Monday, September 26, 2016

Email template : Show Date or Time portion only for DateTime attribute

Sometime when sending emails using email templates we do not want to show time portion, e.g. BirthDate.

Contact record

Email Template

Email using template

 To remove time portion from BirthDate in email template, you need to modify template XML.
  1. Create Solution, with email template
  2. Export Solution to local machine
  3. Open Customization.xml file.
  4. Look for email template
  5. In Email template XML, check  presentationxml tag.

        It will look like

  <template><text><![CDATA[Dear&#160;]]></text><slugs><slug><entity>contact</entity><attribute>fullname</attribute></slug><default></default></slugs><text><![CDATA[ <font face="Tahoma, Verdana, Arial" size=2 style="display:inline;"></font><div>Your date of birth in system is&#160;]]></text><slugs><slug><entity>contact</entity>&lt;attribute>birthdate</attribute></slug><default></default></slugs><text><![CDATA[ </div><div><br></div>]]></text></template>

6. This is decoded HTML, you can use online HTML decoders to decode, or look for attribute, e.g. BirthDate

 < template >< text > <![CDATA[Dear ]] >< /text >< slugs >< slug >< entity >contact< /entity >fullname< /attribute >< /slug >< default >< /default>< /slugs >< text >< ![CDATA[?< font face="Tahoma, Verdana, Arial" size=2 style="display:inline;" >< /font >< div >Your date of birth in system is ]] >< /text >< slugs >< slug >< entity >contact< /entity >< attribute >birthdate < /attribute >< /slug >< default >< /default >< /slugs >< text >< ![CDATA[?< /div >< div >< br >< /div >]]>< /text >< /template >

7.Change  < attribute >birthdate < /attribute >  to  < attribute >birthdate/@date < /attribute >

8. Encode template HTML, and put it back into Customization.xml file in presentationxml tag. 

9.  Save customization file, Zip and re-import to CRM.

10. Don't Forgot to publish solution.

Note: It might be when you re-import solution some special character added in template.

Remove special character, save template

Now try now email with same template, and you will see only date portion of BirthDay.

In case want to show only time from datetime field, in email template then change 

7.Change  < attribute >birthdate < /attribute >  to  < attribute >birthdate/@time < /attribute >

Friday, September 23, 2016

Email Signature

In CRM 2016 / Online, you can create email signature, which will be used when sending emails from CRM.

  • Email Signature will be created for Individual user or team
  • User can create more than one email signatures
  • Default signature will be automatically added to email when email created in CRM system.
  • User can select different signature for email, if user has more than one signature.
  • Each user or team has only one default signature.
  • When you change the owner of an email signature, the signature reverts to non-default. For example, a signature is a default for user A. User A assigns it to queue X and queue X already has a default signature. The signature assigned will be non-default for queue X. If queue X does not have a default signature, the new signature will become the default signature.
  • When Form field in email changed, email signature for User / Queue owner will be automatically added to email, if user / queue owner has default signature. 

To create Email signature 
  • Go to user settings and select options 

  • Then select Email Signatures tab

  • Create new Signature

You can set default signature, by clicking on “Set as Default” ribbon button.
If want to remove default signature, for default signature ribbon button will be “Remove Default”.

  • Once Signature is created, now create email
  • By default Form field will be user, and if user has default signature, then signature will be automatically populated in email. 

  •    If there are multiple signature for users and don’t want to use default signature for email, then use “Insert Signature” button shown in Email rich text box ribbon.

Thursday, January 29, 2015

Insert Hyperlink in Email, Email Template or Articles

Most of the time we struggle when wants to add hyperlink in emails which want to send from CRM system.

When composing email wants to add Hyperlink, so that recipient will just click on it and link will be opened..

To do this.. very simple step need to do..

select text where you want add hyperlink and keying CTRL+K

Add your click in URL. Then it looks like 

Same think is working for Email template, Articles. 
Sometime might not work in Chrome or in any other browser.. but mostly works in IE.