Exam #: MB2-631Exam name: Microsoft Dynamics CRM 4.0 Customization and Configuration Certification Exam
Training Materials:8912: Customization and Configuration in Microsoft Dynamics CRM 4.0Alternative link
8912: Customization and Configuration in Microsoft Dynamics CRM 4.0Exam TopicsConfiguring Your Deployment – 28%Configuring Business Units
Configuring Security
Configuring Users and Teams
Configuring Organizational Settings
Configuring Multi-User Interface Language Packs
Configuring Currency Exchange Rates
Customizing Forms and Views – 12%Customizing Forms
Customizing Views
Publishing Forms and View Changes
Customizing Entities and Attributes – 32%Maintaining Custom Attributes
Maintaining Custom Entities
Maintaining Custom Entity Icons
Renaming Entities
Translating Customized Entity Labels
Customizing Relationships and Mappings– 20%Relationship Concepts
1:N Relationship Behavior
Creating 1:N Relationships
Creating N:N Relationships
Entity Mappings
Maintaining Organizations– 8%Core Concepts – Multi-tenancy and the Configuration DB
Managing Additional Organizations
Importing Organizations
Maintaining Servers and Licenses
Sample Questions: MB2-631.pdf MB2-631.vceAlternative link:
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Exam #: MB2-632Exam name: Microsoft Dynamics CRM 4.0 Applications Certification Exam
Training Materials:8913: Applications in Microsoft Dynamics CRM 4.0Alternative link:
8913: Applications in Microsoft Dynamics CRM 4.0Exam TopicsMicrosoft Dynamics CRM Concepts – 34%Understanding Microsoft Dynamics Software
Multi-lingual User Interface and Multi-currency
Customer-centered view
Using Microsoft Dynamics CRM for Office Outlook
Sales – 18%Microsoft Dynamics CRM Sales Concepts
Opportunity Management
Managing Leads
Sales Order Processing
Marketing – 16%Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
Service Management – 18%Managing Contracts
Managing Cases
Creating a Knowledgebase
Managing Service Queues
Service Scheduling – 14%Understanding the Service Scheduling Life Cycle
Scheduling Services
Maintaining Users and Resources
Sample Questions: MB2-632.pdf MB2-632.vceAlternative links:
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Exam #: MB2-633Exam name: Microsoft Dynamics CRM 4.0 Installation and Deployment Certification Exam
Training Materials:8911: Installation and Deployment in Microsoft Dynamics CRM 4.0Alternative link:
8911: Installation and Deployment in Microsoft Dynamics CRM 4.0Exam TopicsPlanning a Microsoft Dynamics CRM Implementation – 18%Planning for Business Needs
Planning for Hardware
Planning for Software
Microsoft Dynamics CRM Installation – 24%Understanding Installation Concepts
Understanding Server Roles
Understanding Security
Understanding the Software Installation Process
Microsoft Dynamics CRM E-mail Router – 12%Microsoft Dynamics CRM E-mail Router Configuration Concepts
Configuring the E-mail Router
Microsoft Dynamics CRM for Microsoft Office Outlook – 20%Installing the Outlook Client
Supporting the Outlook Client
Redeployment and Upgrading – 16%Understanding the Redeployment Process
Understanding the Upgrade Process
Uninstalling and Repairing – 10%Uninstalling Microsoft Dynamics CRM
Repairing Microsoft Dynamics CRM
Sample Questions: MB2-633.pdf MB2-633.vceAlternative links:
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Exam #: MB2-634Exam name: MS CRM 4.0 Extending Microsoft Dynamics
Training Materials:8969: Extending Microsoft Dynamics CRM 4.0 8912: Customization and Configuration in Microsoft Dynamics CRM 4.0 Alternative links:
8969: Extending Microsoft Dynamics CRM 4.0 8912: Customization and Configuration in Microsoft Dynamics CRM 4.0 Exam Topics
Extension Approach – 24%Choosing Extension Technology
Licensing Requirements
Extending the Outlook Client
Security Considerations
Deployment Considerations
Web Service Programming – 24%Connecting to CRM Web Services
Using CRM Data Types
Modifying Data
Querying Data
Using Requests and Response
Using Metadata
Exception Handling
Custom Workflow Activities – 10%Creating Custom Workflow Activities
Deploying Custom Workflow Activities
Troubleshooting Custom Workflow Activities
Developing Plug-ins – 16%Creating Plug-ins
Deploying Plug-ins
Troubleshooting Plug-ins
Application Programming – 26% Customizing Navigation
Adding Menus and Buttons
Using IFrames
Using the Form Object Model
Deploying ASP .Extensions
Sample Questions: MB2-634.pdf MB2-634.vceAlternative links:
MB2-634.pdf MB2-634.vce