Insert Image in knowledge base article
1.
Create one Image (PNG/JPG/GIF) type web resource
into CRM system.
2.
Upload image you want to show in article into
Web resource.
3.
Save your image web resource.
4.
Once you save your web source, CRM shows direct URL
for that web resource.
5.
Open your article where you want to insert image,
and also open image resource in another browser window using web resource URL.
6.
Now simply drag image to Article.
7.
Save and publish article
8.
Now article will show image.
This is no use if you plan to email your KB Articles to contacts - better to FTP them to a public-facing website images folder - likely this will also be viewable inside the organisation.
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